Return & Refund Policy
We want you to be happy with your IRONPECK purchase. If something isn't right, here's how our returns and refunds work.
Return Period
You may request an eligible return within 30 days of the delivery date. Requests submitted after this window may not be eligible for return.
Eligibility
- Defective products may be returned.
- Non-defective products may also be returned within the 30-day window.
- New and slightly used products may be eligible, provided the item meets the return conditions below.
- The item must be complete, with all original components, and in a condition suitable for return shipping.
How to Request a Return
Contact us first
Email contact@ironpeck.com before sending anything back.
Share your order details
Include your order number and the reason for your return.
Add photos if applicable
For damaged, defective, or incorrect items, include clear photos and a short description of the issue.
Wait for return instructions
Our team will confirm eligibility and send you instructions for your return.
Do not ship before receiving instructions
Please wait to receive our confirmation before sending any item back to us.
Return Shipping
Eligible returns are shipped back free of charge, following the instructions provided by our support team.
Inspection and Refunds
Once we receive your return, it is inspected within 72 hours. After inspection, approved refunds are processed within 7 business days to your original payment method. There are no restocking fees.
Replacement Option
For defective, damaged, or incorrect items, we may offer a replacement instead of a refund, depending on your preference and product availability. A full refund remains available for these cases as well.
Questions About Your Return
We're happy to help at any step. Reach our support team at contact@ironpeck.com or +1 (760) 559-2053.
Ready to start a return?
Contact our support team with your order number to get started.
Contact Support