Warranty & Product Support
"We want every customer to be completely satisfied. If something isn't right with your order, we're here to help make it right."
What We Help With
Our warranty and product support process covers issues with the products you receive from IRONPECK, including:
- Defective products — items that don't function as intended.
- Damaged products — items that arrive damaged in transit.
- Incorrect products — items that don't match what you ordered.
This support process is separate from — and in addition to — our standard 30-day return window described in our Return & Refund Policy. If a product issue is identified, contact us and we'll help determine the best path forward.
Your Options
Depending on the issue, we'll work with you on one of the following:
- Replacement — we send a new unit of the same product.
- Refund — a full refund to your original payment method.
How to Report an Issue
Contact support
Reach us at contact@ironpeck.com or +1 (760) 559-2053.
Provide your order number
This helps us look up your order and resolve the issue faster.
Provide clear photos when applicable
For defective, damaged, or incorrect items, a few clear photos help us understand the issue.
Explain the problem
A short description of what went wrong helps us find the right solution.
Wait for instructions
We'll follow up with next steps — whether that's a replacement, a refund, or a return.