Frequently Asked Questions
Find quick answers about orders, shipping, payments, returns and products.
Orders & Shipping
Orders are processed within 1–3 business days (Monday–Friday), followed by an estimated transit time of 1–7 business days. Exact delivery dates can vary by location and carrier.
You can track your order using the tracking number sent to your email once it ships. Tracking information may take approximately 3 days to become active.
Yes — IRONPECK offers free shipping on all orders within the United States.
All orders ship from within the United States.
Orders are generally handled within 1–3 business days, Monday through Friday, before they ship.
If your order has not yet shipped, contact us as soon as possible at contact@ironpeck.com and we will do our best to update it.
If your package hasn't arrived within the estimated transit window, contact our support team and we'll look into it with the carrier.
Payments
Accepted payment methods are displayed at checkout and may vary by order. All payments are processed through our secure checkout.
Yes. Checkout is encrypted, and IRONPECK does not manually process or store full payment card details on our own servers. See our Payment & Security page for more.
Returns & Refunds
You may request a return within 30 days of the delivery date. See our Return & Refund Policy for full details.
Yes, eligible returns are free.
New and slightly used products may be eligible for return, provided the item meets our return conditions.
Email contact@ironpeck.com with your order number and reason for return before sending anything back — we'll send you instructions.
Returns are inspected within 72 hours of receipt, and approved refunds are processed within 7 business days.
For defective, damaged, or incorrect items, we may offer a replacement instead of a refund — just let us know your preference when you contact us.
Product Issues
Contact us at contact@ironpeck.com with your order number and photos of the damage, and we'll help make it right.
Let us know at contact@ironpeck.com with your order number, and we'll arrange a replacement or refund.
We help with defective, damaged, or incorrect products. Visit our Warranty & Product Support page for the full process.
Support